Privacy Policy for EduCare College

Effective Date: 14 October 2024

EduCare College is committed to protecting the privacy of our students, staff, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services and comply with legal obligations. The types of personal information we collect may include, but are not limited to:

• Name, date of birth, gender
• Contact details (address, email, phone number)
• Emergency contact information
• Educational background and qualifications
• Employment history
• Health and medical information (where required)
• Visa and passport details (for international students)
• Payment and financial information
• Unique student identifier (USI)

We primarily collect personal information directly from you through enrollment forms, applications, or communications with us. We may also collect information from third parties such as government agencies, previous educational institutions, or employers, with your consent or where legally required.

2. Use of Personal Information

EduCare College collects and uses your personal information for purposes including:

• Processing and managing student enrollments
• Delivering educational and training services
• Communicating with students and parents/guardians
• Meeting CRICOS and RTO compliance requirements
• Responding to student inquiries and providing support
• Maintaining accurate student records
• Administering payments and refunds
• Conducting student assessments and issuing qualifications
• Complying with legal and regulatory obligations
• Marketing and promotional activities (with your consent)

We may also use your personal information to improve our services and for internal administration.

3. Disclosure of Personal Information

EduCare College may disclose your personal information to third parties in certain circumstances, including:

• Regulatory authorities such as ASQA, CRICOS, and Department of Home Affairs
• Employers or placement providers for work experience programs
• Education agents or partner institutions (for international students)
• Health professionals or emergency contacts (if required)
• External auditors or government agencies (for compliance purposes)
• Service providers such as IT, payment processors, or marketing agencies

We ensure that any third parties we share information with are bound by confidentiality and privacy obligations consistent with this policy.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Personal information is stored securely in electronic and physical formats, and we implement security measures such as:

• Password-protected systems and databases
• Encryption and secure transmission protocols
• Restricted access to personal information by authorized personnel
• Regular security audits and reviews

When personal information is no longer required, we take steps to securely destroy or de-identify it in accordance with our data retention policies.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out-of-date. To request access or correction, please contact us using the details below.

In some cases, we may refuse access or correction requests in accordance with the law, but we will provide reasons for any refusal.

6. Marketing and Consent

EduCare College may use your personal information for marketing purposes, such as informing you about upcoming courses, events, or promotions. We will seek your consent before doing so, and you can opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option in our communications.

7. International Students

As a CRICOS registered provider, we collect additional information from international students as required by law. This includes information related to your visa, health cover, and compliance with the Education Services for Overseas Students (ESOS) framework.

8. Complaints and Contact Information

If you have any concerns or complaints regarding the way we handle your personal information, please contact us. We will investigate your complaint and respond in a timely manner.

Contact Us:

EduCare College
Address: Level 4, 316 Adelaide Street, Brisbane, 4000
Phone: +61 7 3726 5399
Email: info@EduCare.edu.au
Website: EduCare.edu.au

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, and we encourage you to review it regularly.

This policy is designed to provide transparency about our privacy practices and demonstrate our commitment to protecting your personal information in line with Australian privacy laws.